FAQs

Shipping FAQs
1. How do I choose a shipping solution?
If your customized stand has completed the production process and is planned to be used in about 7-10 days. We recommend that you ship through FedEx, UPS, DHL, EMS, or TNT. We ship to international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client. We do not ship to PO Boxes.
If it is for bulk orders and not in a hurry to plan for use. To save more shipping costs, you can choose a more cost-effective shipping solution, such as LCL sea freight to door (Commonly known as DDP service, most regions include customs clearance tariffs).
2. How do I change the shipping method?
Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
3. How do I change my shipping address?
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
4. When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
5. Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most suitable shipping solution for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
6. How do I know if my stands have been shipped or not?
When your stands have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
7. How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company. And we will follow up with after-sales service until we assist you in receiving the goods satisfactorily.
8. Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
Stands & Graphics FAQs
1. The stand size can be customized?
Yes. Most of our SKU models can provide customized solutions according to your requirements, including size, shape, and color.
2. Can I easily set up the stand by myself?
Yes. All of our portable display stand designs do not require any tools for installation and come with installation guides. The vast majority of models come with high-quality portable bags, which is easy to travel to every exhibition.
3. This is my first show, can you help me choose a display stand?
Absolutely! Our customer service representatives know the products inside and out. They would be more than happy to walk you through the experience and answer any questions you may have. Write them an e-mail at vonodisplay@gmail.com
4. What is the warranty period for the stand I purchased?
We guarantee 2-years warranty for some of our production stands, including trade show booths, TV stands, and exhibition counters, from the start of your purchase and use. In fact, all categories undergo strict inspections by quality inspectors before leaving the factory, including packaging details.
The above-mentioned SKU models are against manufacturing defects in materials and workmanship during normal use. All repairs needed that coincide with this limited lifetime warranty policy will be done at no charge with the exception of shipping and handling charges. This warranty does not extend to any Vono Display Equipment Co., Ltd. products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Vono Display Equipment Co., Ltd. If you have any questions concerning this warranty an e-mail at vonodisplay@gmail.com or call (86) 750-3986-339.
5. How do I to prepare/send artwork files?
File type:JPG,PDF,CDR,TIFF,Al are avalible.
All final print-ready graphic files must be flattened to a single layer and built at 150 DPI (Dots Per Inch) in CMYK mode with all guidelines and template layers removed.
The maximum file size per graphic file is 350 MB. Any files that exceed the 350 MB maximum will not be accepted.
If you require a Pantone color matching service, the elements in your file must be created with that Pantone color. You must provide the Pantone color number(s) upon uploading your artwork, or we cannot guarantee color-matching. We limit color matching to two (2) color call-outs. Please refer to the section below detailing our Pantone color match requirements.
File preparation instructions:
It is best to embed all images and outline all text to ensure that nothing will drop out or change during file transfer.
Our preferred file type to receive is an 8-bit flattened .tiff file at 150 DPI in CMYK mode, built to the dimensions of the product's respective template.
Do not include any bleeds in your layout. This particularly applies to graphics designed in Adobe Illustrator.
Design your artwork to the "Overall Graphic Layout Size" of the template while keeping the important text and logos in the safe viewable areas. We generate proofs from the artwork submitted and don't necessarily know "That wasn't supposed to wrap around to the back!"